Are Verbal Authorizations For California Mortgage Servicers Allowed?

It appears as of lately verbal authorizations for California Mortgage Servicers are no longer being accepted by borrowers to authorize 3rd party’s on their account to speak. Even if the borrower and 3rd party are on the same call together, it appears it may no longer be accepted by some or potentially all services. We spoke to SPS customer service, a manager, and the Ombudsman office and they all verified this for us when we were trying to get a verbal authorization with the borrower on the line. No more than ever it will be imperative to get a written authorization with urgency.

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