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Mr. Cooper Short Sale Help

Mr. Cooper was formerly known as Nationstar. They are a large mortgage servicer and took over the mortgage servicing company Seterus’s loan portfolio when they went out of business. Their process for loss mitigation work out options are similar to most servicers and they utilize equator for the facilitation of short sales.

Depending on the investor on the loan they may flag short sales to go through an online auction program called Xome. Mr. Cooper can be very challenging in postponing foreclosure sale dates when a borrower is trying to start a short sale within 30 days of a set auction date. They may not allow the file into equator at all due to time frames.  

Ensure to get the Mr. Cooper. Short Sale 3rd Party Authorization letter to ensure that they will speak to a 3rd party on the account. They do have lender specific authorization short sale items required. You can also email for escalation assistance.

Short sales are never easy, but our group can do some of the heavy lifting for you or at the very least answer your questions. Reach out to us anytime as we are here for you.


If you need Mr. Cooper short sale help or have questions, please fill out the form below or call 1-800-692-9960 and a specialist will be in touch with you shortly.

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