Freddie Mac Escalations

Anyone who has processed enough short sales knows that Freddie Mac(FHLMC) is one of the investors with the strictest guidelines. Due to these strict guidelines many times you will get pushed into a corner on one of your short sale transactions. When things are not able to get done at the servicer level it is wise to reach out directly to the investor or MI company on the loan. In past years Freddie Mac escalations was impossible as Freddie Mac. The phones were almost never answered and when a representative did they were of no assistance every time.

While processing a sensitive transaction the other day we were advised by the lender to reach directly out to Freddie Mac for assistance. Hesitant, but willing we gave them a call and quickly got a representative on the line. The representative heard out the scenario and actually put in a request for assistance on our case. The issue did get resolved, but we were unable to pinpoint where the resolve came from as numerous contacts had been assisting us. It now seems Freddie Mac has became more accessible and may now be worthwhile to reach out when your transaction is going south and you feel the servicer is making the wrong move on FHLMC’s behalf.

For assistance in contacting Freddie Mac or high level contacts at your bank please fill out the form below.

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